Terms and Conditions

Introduction

Welcome to PDX VIP Car Service. By booking with us, you agree to the following terms and conditions. These terms govern your use of our services and your relationship with our company. Please read them carefully before making a reservation.


1. Booking Terms

1.1. Bookings can be made online through our website or via other authorized channels.
1.2. All bookings are subject to availability and confirmation.
1.3. The customer is responsible for providing accurate details, including the pickup date, time, and location.


2. Payment

2.1. Full payment is required at the time of booking unless otherwise agreed.
2.2. We accept major credit cards, debit cards, and other secure payment methods as specified on our website.
2.3. Payment details are processed securely, and we do not store your payment information.


3. Cancellations and Refunds

3.1. Customer Cancellation:

  • Customers have the right to cancel their booking. However, cancellations must be made no less than 24 hours before the scheduled pickup date and time.
  • Cancellations made within 24 hours of the pickup date will not be eligible for a refund.

3.2. Company Cancellation:

  • We reserve the right to cancel a booking due to unforeseen circumstances, including but not limited to severe weather, vehicle breakdown, or driver unavailability.
  • In such cases, a full refund will be issued, or an alternative arrangement will be offered.

3.3. Refund Policy:

  • Refunds (if applicable) will be processed within 7 business days to the original payment method.
  • Any transaction fees incurred during payment are non-refundable.

4. Customer Responsibilities

4.1. Customers must ensure that they arrive at the pickup location on time. Drivers are instructed to wait for a maximum of 15 minutes unless prior arrangements have been made.
4.2. Customers are responsible for providing accurate information during the booking process.


5. Use of Service

5.1. Smoking, consuming alcohol, or carrying illegal substances in the vehicle is strictly prohibited.
5.2. Any damage caused to the vehicle by the customer or their party will result in additional charges for repairs.


6. Liability

6.1. We are not liable for delays caused by factors outside our control, including but not limited to traffic, weather conditions, or road closures.
6.2. Our maximum liability for any service failure is limited to the total amount paid for the booking.


7. Privacy and Data Protection

We are committed to protecting your personal data. Please refer to our Privacy Policy for more details on how we collect, use, and protect your information.


8. Disputes

8.1. Any disputes arising from these terms and conditions will be resolved amicably between the parties.
8.2. If a resolution cannot be reached, disputes will be governed by the laws of the jurisdiction in which our company operates.


9. Changes to These Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Customers are advised to review the terms periodically.


10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

PDX VIP Car Service
Email: info@pdxvip.com
[Phone: +9713125168]
Website: https://pdxvip.com

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